By making a booking with Manarat AlOfoq Language Training LLC (trading as ‘Manarat AlOfoq Language Training LLC’) you agree to the terms and conditions as set out below. Unless specifically agreed in writing, these conditions have precedence over any other communications.  

1.0 Course availability and suitability 

Every attempt will be made to place you on the course of your choice. In the event of insufficient applications for a course, the Institute reserves the right to offer an alternative course of equal value or a full refund. Please note that final confirmation of participation in the course will be subject to the demand for each language and level. In the unlikely event of Manarat AlOfoq Language Training LLC being unable to run a student’s chosen course, they will be offered an alternative course of equivalent value or a full refund of the fees.  

Should your course not be at a suitable level we will seek to accommodate you, subject to availability, in a different class. To accommodate this change, we will need to receive written notification on or before the last working day which falls during the first week of the enrolled course. 

Courses take place either Online via Zoom or at our Institute in Sundus Building – Flat 102 – Al Nahda – Al Nahda 2 – Dubai. Please check specific course pages for exact details. Class times and course content are as advertised on the website. 

Age 

Our minimum publicized age for integrated Arabic language lessons at Manarat AlOfoq Language Training LLC is 18. Manarat AlOfoq Language Training LLC reserves the right to admit under 18s on integrated courses providing appropriate risk assessments and safeguarding measures have been carried out. Closed group provision for students of any age can be made on request.  

Attendance and student holidays 

Students are expected to attend lessons regularly and on time. No refunds will be provided for lateness or unauthorized absence. 

Public Holidays 

Unless otherwise stated there are no classes on public holidays in the United Arab Emirates. The dates of the public holidays are as follows: 02 Jan, 07, 10 Apr, 01, 08, 29 May, 28 Aug, 25, 26 Dec. Please note that there will be no classes from Saturday 23 December 2023 until classes restart on Tuesday 02 January 2024. Any class that falls on a bank holiday is rescheduled to another day. This is detailed on each course page with an intake which is affected and in the confirmation email received before course starts. Course fees are not pro rata for any student unable to adjust to the change in schedule when classes are moved from a week where bank holidays take place. Partial refund requests for lessons missed due to public holidays will not be considered.  

Code of Conduct 

The Institute reserves the right to terminate an enrolment without issuing a refund, where a participant’s behaviour is such that it would be unreasonable for them to continue their studies. We also reserve the right to refuse to admit onto the premises or cancel a student’s course due to overriding health and safety concerns.  

2.0 Course Bookings  

Special offers 

Any promotional special offers or campaigns are subject to separate terms and conditions which are made clear at the time of booking. Special offers cannot be applied retrospectively to existing bookings which are made prior to the eligible booking period for a given promotion. Promotions cannot be combined under any circumstances. Manarat AlOfoq Language Training LLC reserves the right to refuse or discontinue a promotion without warning.  

Variation to fees 

We usually set, and hold, our fees for a calendar year. In certain circumstances, Manarat AlOfoq Language Training LLC may revise and publish new fees midway through a calendar year. Fees are chargeable based on the rates published at our website

Payment of fees 

All courses require full and upfront payment. If not paid via our online booking system an invoice or payment link will be raised and sent to you. We do not allow students that owe any fees to attend the class or to enter the classroom. Your place is not confirmed until the full course fees have been received. Where payment via bank transfer is made you are responsible for any associated bank transfer fees not borne by Manarat AlOfoq Language Training LLC. Enrolling students with an outstanding balance will be asked to make full payment before being admitted to their course. Manarat AlOfoq Language Training LLC reserves the right to suspend the student from any course should any outstanding fees be owed post arrival.  

Any unpaid course bookings are not considered confirmed until the full fees are paid, and no official course documentation is issued without remittance of full course fee payment. 

3.0 Postponing, changing or cancelling your booking – Group classes  

Course postponements 

Should you need to postpone your booking you must request this in writing to: info@manaratalofoq.com 

The following terms apply: 

•  Course postponements made prior to course commencement: Course postponements (where available, are permissible for a new course start date within six (6) months of the originally booked course start date. Additional fees may apply where the requested course has a higher value than the original booking. In this case you will receive an additional invoice to pay any difference in fees.  
• Course postponements requested post course commencement: Course postponements can only be authorized during the first week of study – it is not possible to postpone the course later than this. 
• You cannot postpone a course more than once, any subsequent requests to postpone will not be permitted.  

 Changing your course level 

• Should you begin your course and feel the need to change to a higher or lower level, you will need to notify your teacher during the first lesson and in writing to info@manaratalofoq.com 
• Level changes requested later than this may not be considered. 

Cancelling your course 

For course cancellation requests made by the student the following applies:  

• Up until one week before the start of the course = Full refund 
• Fewer than one week before course start= No refunds are permitted.  
• Where Manarat AlOfoq Language Training LLC is unable to deliver the programme as sold a full refund will be provided. 

4.0 Bespoke courses & 1:1 tuition 

 The following terms relate to bespoke course bookings including private 1:1 tuition and closed groups. Bespoke courses are based on the students’ needs which are assessed via an online needs analysis form before starting the course. Please check your Service Level Agreement (SLA) for any additional terms applicable to your booking. 

Course provision and delivery 

For Manarat AlOfoq Language Training LLC to source the most appropriate trainer for a given course it is requested that two (two) weeks’ notice is given between course booking and commencement. Where sessions are pre-paid and not scheduled, you have up to 6 months from the booking date to redeem your course credit. Any unused credit is non-refundable, cannot be postponed or transferred. Face to Face lessons can be hosted at our Institute in Sundus Building – Flat 102 – Al Nahda – Al Nahda 2 – Dubai or at the student’s workplace. Where sessions are delivered offsite reasonable travel costs will be charged for your trainer should the training location be beyond Zone 2. Online bespoke lessons are delivered via Zoom. 

Postponement / Cancellation 

For 1:1 lessons cancellations made by students with less than seven (7) days’ notice before course commencement will be subject to a 100% cancellation charge. To postpone or cancel a 1:1 lesson, one (1) working days’ notice is required, otherwise the lesson will be cancelled and there will be no refund or further lesson added to the schedule as credit. Some bespoke bookings will have an accompanying Service Level agreement which will outline any additional terms, any such agreement will take precedent over the published terms and conditions on this page. 

5.0 Payments & Refunds 

How to Pay 

Manarat AlOfoq Language Training LLC is a cashless operation and does not accept any cash onsite regardless of value. All fees are stated in AED. For a full list of available payment methods please visit our websie

We accept payment using MasterCard, Visa, American Express and JCB and you can pay via our website at the time of booking or by a secure payment link. Students domiciled outside the UAE can pay via Flywire (www. flywire.com). For bank transfers please refer to payment instructions on the invoice provided. Please make sure that you quote your Student ID (ST-XXXXX) in the reference section. Manarat AlOfoq Language Training LLC is not responsible for international bank transfer fees, and these must be covered by the payee when making the bank instruction. Any outstanding fees will be collected on arrival and students will not be permitted to enter class until the balance is settled in full, this includes any unpaid bank charges. 

Refunds 

Any agreed refunds will be paid up to thirty (30) days following the date of cancellation. Refunds are only payable to the bank account or card used for the original booking and must conform with Manarat AlOfoq Language Training LLC’s Anti-money laundering (AML) policy and any other regulatory or statutory requirements applicable. Any course that is postponed and then subsequently canceled is bound by the same terms and conditions that would have applied at the time of the initial postponement.  

Anti-Money Laundering 

Our aim is to fully comply with all UAE legislation in relation to Anti Money Laundering, and to ensure it minimizes the risk of money-laundering taking place in its operations.

6.0 Visa & immigration regulations 

It is the student’s responsibility to ensure that they have the correct visa for the length of their course. We are not responsible for complications arising from failing to obtain an appropriate visa. For the latest information about studying in the UAE, see our Getting a Visa page or visit the UAE Gov website.

The school has a legal obligation to collect and maintain application information, as well as passport and visa data. For Student Visa holders, the institute has an obligation to inform the Immigration Authorities about students whose attendance falls below the standard required by their visa. We are not able to extend a course beyond the length of the current visa. A course may be terminated at any point if a participant is found not to have a valid visa to study in the UAE or breaches the conditions under which they are in the UAE. 

It is important that you apply for a visa well in advance for the start dates of your course. Late application may mean that you lose your place on a course. You must confirm that you have the visa at least seven (7) days before the course start date. After that time, we may release your reserved course place to another student.

 If a visa application is refused, yet all documentation was correctly submitted, we will offer a course fee refund (excluding an administration fee, and refund handling fees) following receipt of a copy of the visa refusal letter. Refunds will not be considered without this document. Any accommodation fee refunds will be subject to conditions as outlined in section 5.0. 

 6.0 Force Majeure 

In the event of ‘force majeure’, such as fire, flooding, pandemic, infectious diseases and other events outside our reasonable control which may cause the closure of the Institute, no refund of fees will be made to students, except at the Institute’s discretion in exceptional circumstances.